What's the 411'
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A friend of mine asked me recently what I most dislike about Georgetown. I replied that I think Georgetown does a poor job at disseminating information.
I’m referring to the way information moves through networks. What sort of information? The calendar of upcoming student club events, of course, but also job opportunities, parties, road closures and so forth. Though our community does a good job of formally disseminating information, less official on-campus communication — the stuff of Red Square conversations, not Intercultural Center monologues — isn’t up to scratch.
The spread of informal information is incredibly important. Just ask anyone in the McDonough School of Business: “networking” is a great example of informal information dissemination. Information can come from random places, after all. You can read it in a newspaper, see it in an e-mail or pick it up from Twitter. Once the information has entered a social network, it has to find its way to the people who value it. The quicker the information disseminates across a social network, the more valuable it is and the greater synergy one gets from the network.
Say the International Relations Club is having a speaker event on violence against Christians in India. The IRC wants to attract as many people to the speaker event as possible, but the only people who will come are people who find the topic interesting. So the dilemma facing the IRC is: How do we get the information to the people who care?
The IRC doesn’t have a list of everyone who appreciates Indian politics and is free on Tuesday afternoons. So they release the information into the Georgetown network hoping the right people get it; they’re effectively shooting at a target they can’t see. You, the Indian political specialist, hear about it the next day and say to yourself, “I wish I’d heard about this earlier.”
This information, however informal, was valuable but is rendered worthless because it got stuck in the network and didn’t make it to you. The same thing happens with party plans (“Dude, why didn’t you come to the party last night? It was amazing!”), job offers, internships or cute classmates who recently became single.
Georgetown does not disseminate information well. The university relies on mass e-mails addressed to the entire campus, and has also offered Red Square for tabling. Student clubs depend on listservs, flyering and Facebook. None of these methods are particularly effective.
Flyering is inefficient — I point to the sheer number of flyers people feel they have to put up to recruit people as evidence of their inefficiency. I personally have started to mentally block out the signs I see because I’ve become so jaded.
Listservs, by far the most popular method of communication, are borderline useless. Everyone in the IRC is on a listserv, but only a handful of people are allowed to send e-mails out on it. Where is the synergy in that? It’s a monologue, not a dialogue. The network becomes reliant on only a handful of people.
Sure, I can e-mail the chair of the IRC and ask him to include things in the listserv emails, but that is not an effective way of disseminating information. I want to e-mail everyone in the club directly, establishing relationships with the other members. Think of it this way: If you want to tell John something, do you call John and tell him or do you call Ann and ask her to include it in her next conversation with John?
The ideal social network is one in which people directly engage with others. Listservs do not allow for that — it’s one person engaging with 100. What we need on campus is a culture of sharing, networking efficiency and synergy. In an effort to achieve that, I suggest the following:
Allow any student to create listservs. Imagine if every group you associated with had a listserv. You could easily e-mail everyone and everyone could easily e-mail you. If floors had active listservs, residences could discuss happenings on the floor.
Create a calendar using the Google Calendar application with every single student group activity listed on it. It would serve as a database of events that you could log on to in order to see everything that’s happening on any given night. A boring Tuesday afternoon could quickly turn into intriguing dialogue about domestic violence in India.
Try out a “What’s going on at Georgetown today” display, akin to the above, which would include information about on-campus activities on a daily basis. Use televisions to display it and place them in locations with high foot traffic like Red Square, the Intercultural Center, Lauinger Library and Vital Vittles.
Bring back the Village A rooftops. I think the decline of rooftop parties is one of the saddest things to happen in our community. Half the people I met during my first two years at Georgetown I first encountered there. That venue single-handedly expanded my social network at Georgetown more than any other place.
These are all services that are offered in some form to students. The benefits to enacting these ideas are the lower costs of disseminating information and the opportunity to create a strong new information network on campus.
Eamon Nolan is a senior in the School of Foreign Service. He can be reached at nolan@thehoya.com. Memoirs of a Traveler appears every other Monday on www.thehoya.com.
To send a letter to the editor on a recent campus issue or Hoya story or a viewpoint on any topic, contact opinion@thehoya.com. Letters should not exceed 300 words, and viewpoints should be between 600 to 800 words.

Feb 02 2009 at 4:51 a.m.
The absence of school-sponsored listservs for campus organizations, which let members freely reply and disseminate information, is abnormal for a university of this size and stature.
Feb 02 2009 at 5:07 a.m.
This is a great piece, Eamon.
Couple thoughts:
-It is relatively easy, using Google Groups, for any group to set up a listserv. What we need is an open database to add/subtract the listservs groups create.
-Could we go too far? Flyering is ineffective on both the supply and demand sides. If we rush towards disseminating more information by making supplying it easier, we risk information overload (where demand is lessened, like how you ignore flyers on the wall).
As pointed out here: http://web2expo.blip.tv/file/1277460/ information overload need not be a problem if we have good filters. I don't really care about a play on campus; let me filter that out. But I'd love to hear about an event about Africa; let me maintain a list of topics in which I'm interested and supply me information about related events - personalized, timely and relevant.
Feb 02 2009 at 5:21 a.m.
GUSA is meeting with club heads very soon. They should absolutely make this a priority.
Like Kevin wrote above, having a general purpose Google calendar in which clubs can add any event they wish would be very helpful. You could display it in Lauinger and other places with flatscreens on campus and make the link available on Georgetown's website.
You can easily share calendars with groups, so that they can add events. See: http://www.google.com/support/calendar/bin/answer.py?answer=37082
>You can then embed the calendar into websites easily - http://www.google.com/support/calendar/bin/answer.py?answer=41207&cbid=-k0u7fklswf2m&src=cb&lev=answer
This should be encouraged for every group, gusa.georgetown.edu, my.georgetown.edu and perhaps even the Georgetown homepage or in the very least the default landing page for all computer terminals on campus.
The only downside is that it's not freely editable - you do need to give permissions to emails to add. But if every club had an email account set up specifically for the purpose, members could easily add events.
Feb 02 2009 at 5:45 a.m.
Duke does this pretty well. We maintain a list of listservs (over 1000) and we can add and subtract ourselves to and from them at any time. Check it out: https://lists.duke.edu/sympa
>We also have a calendar called Buzz: http://buzz.duke.edu/student/main/showMain.rdo. Check it out -- it's pretty great. You can filter the list using any number of parameters and it's updated frequently.
Lastly, we have a site called Duke Today that also helps spread news: http://www.duke.edu/today/.
>Plus, we have lots of additional resources that are not university-based.
Feb 03 2009 at 2:37 a.m.
Kev,
Google Groups doesnt cut it. The idea is to lower the barriers to information and Google Groups doesnt do that. I'm not confident making a google group and chances are I won't join a google group randomly. The objective isn't to make information accessible (it already is), the objective is to make information easily accessible. Thats why I think campus list-servs are sweet. If I write this a tinge aggressively, a) apologies, b) i don't want people dismissing the ideas in this article because the information is already out there. I want to increase the ease of access, not the amount of information.
The duke idea is great.
Also, information overload is a risk. I think the University sends out too many emails and I delete most of them. The difference between listservs and the University emails is I can make the decision, "Is the information on this listserv worth sifting through the garbage?" If the answer is yes, I deal. If the answer is no, I unsubscribe. I can't make that decision with the University - they just email me regardless.
thanks for the feedback!
Feb 03 2009 at 6:24 a.m.
great piece! :).. i'd also like to propose possibly updating our own georgetown website to make it more navigatable and interactive with updated events on the calendars... perhaps a scrolling announcement on the side bar can help.
Feb 03 2009 at 2:50 p.m.
Nice editorial...to anyone from GUSA reading this. Check in with the advisory boards as well as the club heads because I know some of them have been trying to tackle this problem.
Something needs to replace the excessive flyering. It's wasteful and ineffective but everyone still does it. The amount of money and paper that could potentially be saved could be huge.
Feb 04 2009 at 3:09 a.m.
Very cool that the author of the piece is taking time to respond to comments. Props to the author for having that attitude and the hoya for bringing on people who are willing to interact. A word of warning though: don't stray down the M.Lance path, i.e. if things get contentious, don't fight with everyone on the board. It turns everything to crap.